Shipping & Fulfillment Policy
All physical goods ordered via the website can only be collected at specific MC Baby Exhibitions events unless stated otherwise. Any items that may require shipping will be processed and shipped on a case-by-case basis.
Cancellation Policy:
1. Seller’s Right to Cancel:
MC Baby Exhibitions Sdn Bhd reserves the right to cancel an order and refund the customer without prior notice in certain circumstances, including but not limited to:
- Unavailability of the product or service.
- Pricing errors or inaccuracies.
- Suspected fraudulent activities.
- Violation of our terms and conditions.
2. Customer Cancellation:
- Customers may request order cancellation before the parcel is shipped. MC Baby Exhibitions Sdn Bhd will review and approve these requests at their discretion.
- Once the parcel is shipped, customers cannot cancel the order.
3. Refunds:
- In cases where MC Baby Exhibitions Sdn Bhd cancels an order, the customer will receive a full refund, including any shipping charges, if applicable.
- If a customer-initiated cancellation is approved before shipping, a refund will be processed, subject to any applicable restocking or cancellation fees.
4. Contact Us:
- If you wish to cancel an order, please contact MC Baby Exhibitions Sdn Bhd’s customer support team as soon as possible. Be sure to provide your order number and relevant details for a faster resolution.
5. Special Circumstances:
- In the event of extenuating circumstances, such as shipping delays or product defects, customers may contact MC Baby Exhibitions Sdn Bhd to discuss potential cancellations or returns on a case-by-case basis.
6. Changes to Policy:
- MC Baby Exhibitions Sdn Bhd reserves the right to update or modify this cancellation policy at any time. Customers are encouraged to review it periodically.